Account Deletion & Data Removal

Effective date: March 30, 2026

Contact: konetme640@gmail.com

1. How to Delete Your Account in the App

If you want to delete your Konetme account, open the app and go to your account settings. Tap Delete Account and confirm your request.

After you confirm, you will be logged out of the app and your deletion request will be sent for processing.

2. What Happens After You Request Deletion

1. Your account is marked for deletion.
2. You are logged out of the app.
3. We process the deletion of your account and related personal data from our systems.
4. Some data may be kept for legal, security, fraud prevention, or accounting reasons where required by law.

3. Data That May Be Deleted

Depending on your use of Konetme, the following may be deleted:

• Account profile information.
• Login and authentication data.
• Booking history and trip records, where allowed.
• Saved preferences and app settings.
• Driver or user account details associated with the deleted account.

4. Data That May Be Retained

Some data may remain in our records if retention is required by law, for dispute resolution, fraud prevention, payment reconciliation, or security purposes.

Even after account deletion, certain records such as payment records, verification information, or transaction logs may be retained where required by law or for security and fraud prevention.

5. How Long Deletion Takes

Deletion requests are processed as soon as reasonably possible. In some cases, the process may take additional time if legal, technical, or security checks are needed.

6. Request Deletion Outside the App

If you are unable to use the app, you can contact us by email to request account deletion.

Email Deletion Request

7. Konetme Apps Covered

This deletion policy applies to both the Konetme user app and the Konetme driver app.

8. Contact Us

For account deletion support, email konetme640@gmail.com.